Refund policy
RETURN AND REFUND POLICY
Store Name: SilkeLab
Website: https://silkelab.shop
Contact Email: contact@silkelab.shop
1. Return Period
At SilkeLab, customer satisfaction is important to us.
Customers may request a return within 30 days of receiving their order, subject to the conditions outlined in this policy and applicable consumer protection laws.
To initiate a return, please contact us at contact@silkelab.shop before sending any items back.
2. Return Eligibility
To be eligible for a return, items should be:
* Unused and unworn.
* In their original condition.
* Returned with their original packaging, where reasonably possible.
* Accompanied by proof of purchase or an order number.
Items that are damaged through misuse, altered, or returned in an unreasonable condition may not qualify for a voluntary return, subject to applicable law.
3. Non-Returnable Items
Certain items may not be eligible for return for hygiene, safety, or other lawful reasons, where applicable.
Any exclusions will be communicated where required by law. Nothing in this section limits mandatory consumer rights concerning defective, misdescribed, or incorrectly supplied products.
4. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us at contact@silkelab.shop as soon as reasonably possible.
Please include:
* Your order number.
* A description of the issue.
* Clear photographs of the item and its packaging, where relevant.
We will review your request and offer an appropriate remedy, such as a replacement, repair, or refund, as required by applicable law.
5. How to Request a Return
To request a return:
1. Email contact@silkelab.shop with your order number.
2. Explain why you would like to return the item.
3. Wait for our return instructions and authorization before shipping the item back.
Please do not send items to an address until our customer support team has confirmed the appropriate return destination.
6. Return Shipping Costs
For voluntary returns due to a change of mind, customers are responsible for return shipping costs unless otherwise stated.
If an item is defective, damaged, incorrectly supplied, or otherwise qualifies for a remedy under applicable law, SilkeLab will cover or reimburse reasonable return costs where required.
Original shipping charges will be refunded where required by applicable law.
7. Refunds
Once we receive and inspect an eligible return, we will notify you of the outcome.
Approved refunds will be issued to the original payment method unless another method is agreed upon and permitted by law.
Refund processing times may vary depending on your payment provider or financial institution.
Where a refund is legally required, it will be processed within the applicable legal deadline.
8. Exchanges
If you would like to exchange an item, please contact contact@silkelab.shop.
Exchanges are subject to product availability and applicable consumer protection laws.
9. Late or Missing Refunds
If you have not received an approved refund:
1. Check your original payment account.
2. Contact your bank or payment provider to confirm whether the refund is pending.
3. If the refund is still missing, contact us at contact@silkelab.shop.
We will assist you in checking the status of your refund.
10. Order Cancellations
If you wish to cancel an order, contact us as soon as possible at contact@silkelab.shop.
We cannot guarantee cancellation once an order has been processed or dispatched. Statutory cancellation rights, including any applicable cooling-off period, remain unaffected.
11. International Returns
Customers ordering from outside the United States should contact us before returning an item to confirm the correct return address and instructions.
International return shipments may involve additional shipping costs, customs procedures, or import documentation.
Nothing in this policy excludes mandatory consumer rights applicable in the customer’s country of residence.
12. Contact Information
For return, exchange, or refund requests, please contact:
SilkeLab Customer Support
Email: contact@silkelab.shop
Website: https://silkelab.shop
Last updated: October 21, 2026