Shipping policy
SHIPPING POLICY
Store Name: SilkeLab
Website: https://silkelab.shop
Contact Email: contact@silkelab.shop
1. Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays. During busy periods, processing times may be slightly longer.
2. Shipping Destinations
SilkeLab ships to the United States and selected international destinations.
Available shipping destinations and shipping fees are displayed at checkout. Shipping availability may vary depending on the destination.
3. Estimated Delivery Times
Estimated delivery times begin once an order has been dispatched.
* United States: 5–10 business days
* International Orders: 7–15 business days
These delivery times are estimates and are not guaranteed. Delays may occur due to customs inspections, weather conditions, carrier disruptions, or other circumstances beyond our control.
4. Shipping Costs
Shipping costs are calculated at checkout based on the delivery address, shipping method, and order details.
Any applicable shipping fees will be displayed before the customer completes the purchase.
5. Order Tracking
When tracking is available, customers will receive a shipping confirmation email containing their tracking information once their order has been dispatched.
Please allow some time for tracking information to become available in the carrier’s system.
6. Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are the customer’s responsibility. Customers are encouraged to check their local import regulations before placing an order.
7. Incorrect Shipping Addresses
Customers are responsible for providing accurate and complete shipping information at checkout.
If you notice an error in your shipping address, contact us as soon as possible at contact@silkelab.shop. We cannot guarantee that changes can be made after an order has been processed or dispatched.
8. Delayed or Missing Orders
If your order has not arrived within the estimated delivery window, please contact us at contact@silkelab.shop with your order number.
We will review the situation and assist you in accordance with applicable law and the shipping carrier’s procedures.
9. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at contact@silkelab.shop and include your order number and clear photographs of the issue.
We will review your request and provide an appropriate resolution in accordance with our policies and applicable consumer protection laws.
10. Contact Information
For shipping questions or assistance with an order, please contact:
SilkeLab Customer Support
Email: contact@silkelab.shop
Website: https://silkelab.shop
Last updated: October 21, 2026